SPROUT & THRIVE PHYSIOTHERAPY PRIVACY POLICY
Effective Date: Jan, 2026

Sprout and Thrive Physiotherapy is committed to protecting your privacy and handling personal information with care and transparency. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Sprout and Thrive Physiotherapy is headquartered in Bundaberg, Queensland, Australia.

1. Personal Information We Collect

We may collect personal information that is reasonably necessary to provide our services, including:

• Your name, email address, phone number, and contact details
• Your child’s name, date of birth, age, and relevant medical or developmental history
• Health information relevant to physiotherapy assessment and treatment
• Correspondence and communication records
• Administrative, billing, or payment related information

Health information is considered sensitive information and is collected only where necessary and with appropriate consent.

2. How We Collect Personal Information

We may collect personal information when you:

• Submit an enquiry or form through our website
• Book or enquire about appointments or services
• Communicate with us via email, phone, or in person
• Provide information during assessments, consultations, or intake processes
• Subscribe to updates or clinic communications

3. Why We Collect Personal Information

We collect and use personal information to:

• Provide physiotherapy services and support
• Assess, plan, and deliver appropriate care
• Manage appointments, records, and communications
• Respond to enquiries and requests
• Meet legal, regulatory, and professional obligations

4. Storage and Security of Information

We take reasonable steps to ensure personal information is stored securely and protected from misuse, loss, unauthorised access, modification, or disclosure.

Access to personal information is limited to authorised personnel only, and we use appropriate physical, digital, and administrative safeguards.

5. Disclosure of Personal Information

We will not share personal information unless:

• You have provided consent
• It is required to support care, such as referrals to other health professionals
• It is required or authorised by law

We do not sell or rent personal information to third parties.

6. Website Use and Cookies

Our website may use cookies and analytics tools such as Google Analytics to understand website usage and improve user experience. This information is collected in an aggregated and anonymous form and does not identify individuals.

You can disable cookies through your browser settings if you prefer.

7. Access and Correction to Your Information

You have the right to:

• Request access to personal information we hold about you
• Request corrections if information is inaccurate, incomplete, or out of date
• Raise concerns or complaints about privacy practices

We will respond to all requests within a reasonable timeframe.

8. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us:

Sprout and Thrive Physiotherapy
Bundaberg, Queensland, Australia
Email: hello@sproutandthrive.com.au